Refund policy

RETURN AND REFUND POLICY

We want you to be satisfied with your Mlandu Fragrances purchase. This policy applies together with your rights under South African consumer law.

ONLINE-ORDER COOLING-OFF PERIOD

You may cancel an eligible online purchase within seven days after receiving the goods.

To qualify for a change-of-mind return, the product must be unused, unopened, undamaged and returned with its original seal, packaging and accessories intact.

For hygiene, health and product-integrity reasons, opened or used perfumes, linen sprays, reed diffusers, car diffusers, beard oils and beard balms cannot be returned merely because the customer has changed their mind or does not prefer the fragrance.

Customers are responsible for the direct cost and risk of returning eligible change-of-mind items. Original delivery charges are not refundable unless required by law.

DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS

Please inspect your order as soon as it arrives.

If an item arrives damaged, leaking, defective or different from what you ordered, contact Mlandu Fragrances as soon as reasonably possible at mlandufragrances@gmail.com or WhatsApp 071 046 5757.

Please provide:

• Your order number
• A description of the problem
• Clear photographs or video of the item and packaging
• Your preferred remedy, where applicable

Under the Consumer Protection Act, qualifying defective goods may be returned within six months after delivery. Depending on the circumstances and applicable law, the customer may request a repair, replacement or refund.

Mlandu Fragrances may inspect the product to determine the cause of the problem. This does not limit any rights provided by law.

ITEMS THAT CANNOT BE RETURNED FOR CHANGE OF MIND

The following cannot be returned merely because the customer has changed their mind:

• Products that have been opened, used, sprayed or tested
• Products with broken or removed seals
• Products damaged after delivery through misuse, improper storage or handling
• Products altered or tampered with after delivery
• Products returned without proof of purchase
• Gift cards, if offered

These exclusions do not remove the customer’s rights where goods are defective, unsafe, damaged on arrival, incorrectly supplied or otherwise returnable under applicable law.

FRAGRANCE PREFERENCE

Fragrance preference is personal. A product cannot ordinarily be returned simply because the customer dislikes the scent, the fragrance smells different on their skin, or they expected it to smell differently.

Product descriptions and scent references are provided to help customers make informed choices. Customers are encouraged to contact us before purchasing if they require help selecting a fragrance.

RETURN AUTHORISATION

Please contact Mlandu Fragrances before returning any product. Do not send a return until the return instructions and delivery details have been confirmed.

Unauthorised returns may cause delays and do not guarantee approval of a refund.

REFUNDS

Once an approved return has been received and assessed, Mlandu Fragrances will notify the customer of the outcome.

Approved refunds will be issued through the original payment method. Processing times may vary depending on Yoco, the customer’s bank or another payment provider.

Where required by law, refunds will be processed within the applicable statutory period.

DELIVERY COSTS

Where an item is confirmed to be defective, damaged on arrival or incorrectly supplied, Mlandu Fragrances will cover reasonable return or replacement delivery costs as required by law.

For an eligible change-of-mind return, the customer is responsible for the direct return-delivery cost.

CANCELLATIONS BEFORE DISPATCH

Customers who wish to cancel an order before dispatch should contact Mlandu Fragrances immediately.

If the parcel has already been booked or dispatched, the customer may be responsible for delivery or return costs, subject to applicable law.

CONTACT US

Email: mlandufragrances@gmail.com
Call or WhatsApp: 071 046 5757

Nothing in this policy limits or excludes any rights available to customers under the Consumer Protection Act, the Electronic Communications and Transactions Act or other applicable South African law.